Legal & Support

This section is a plain-language overview. It does not replace the rest of the document, but nothing below contradicts it.

• Your source code, prompts and project files are never sent to Clodex. They travel from your machine directly to whichever coding agent you are running, under your own subscription with that provider.
• Your API keys and linked-service credentials are stored on your computer and are never transmitted to us.
• We receive your account details, the status of services you have connected, and counts of activity used to render your usage dashboard.
• The desktop application measures how it is used — which parts you open, how long a session runs, which agent and model you pick, and how often you do things. It does not record what you are working on.
• Your prompts, code, file contents, command output, agent transcripts and the names of your files, projects and directories are never measured and never transmitted. There is no screen capture, no session recording and no keystroke logging.
• You can ask us at any time to delete what usage measurement has recorded against your account. See sections 8 and 10.
• The application's own activity log is written to a file on your machine and is never uploaded.
• This website uses the Meta Pixel to measure our advertising on Facebook and Instagram. It sets a Meta cookie in your browser and tells Meta which of our pages you visit. It is not loaded for visitors in the European Economic Area, the United Kingdom or Switzerland, or if your browser sends Global Privacy Control or Do Not Track. See section 8.

All information described below is either provided by you directly or generated as a by-product of operating your account. There is no additional category of information gathered without your knowledge.

The following are written to the application-data directory maintained by your operating system and are read only by the application running on your computer.

• Every API key and service credential you enter, including those for Anthropic, OpenAI, Google AI, Stripe, Resend, Cloudflare and Render. Model-provider keys are expressly excluded from any synchronisation with our servers.
• Your session token, encrypted at rest using the credential protection provided by your operating system (Electron safeStorage, which uses DPAPI on Windows and the Keychain on macOS).
• Your application-activity log, comprising a daily count of prompts sent and the name of the directory you worked in most. This file is never uploaded, and the directory name never leaves your machine — it is not part of the usage measurement described in section 2, which records which parts of the application you used and never what you used them on.
• Your projects. Every file the agent reads, writes or executes remains in the directory you opened.
• Your conversation history, which the underlying coding-agent tool stores in its own directory beneath your home folder.

The application additionally removes ANTHROPIC_API_KEY from the environment supplied to the Claude Code process, so that a key present in your shell cannot silently transfer your work from your subscription to metered API billing.

Clodex is an interface to coding agents you already hold. When you submit a prompt, the application executes the relevant command-line tool on your machine, and that tool communicates with its provider directly. This traffic does not pass through our infrastructure and we cannot observe it.

• Claude Code transmits your prompt and any project context it reads to Anthropic, under your existing Claude login.
• Codex transmits the equivalent to OpenAI, under your existing login or key.
• Image generation, where you have supplied a key for it, sends your image prompt to OpenAI or Google AI according to the generator selected. Where a request includes a reference image — a crop, or a screenshot of your own interface taken by the design tools — that image is sent with it. The request is made from your machine using your own key.

The handling of that data is governed by the terms and privacy policies of those providers and not by this document. If your project contains information you are not permitted to disclose to a third-party model provider, you should not direct an agent at it.

Dictation is inactive unless you start it. When active, audio captured from your microphone is streamed to a broker service operated by Clodex, which forwards it to AssemblyAI for transcription and returns the resulting text.

The broker exists so that the shared transcription credential is not distributed inside the desktop application. It validates your session, issues a short-lived audio-only token, and enforces per-user rate and duration limits. Request URLs, credentials, audio and transcripts are not written to its logs. A refused request records the reason, the plan and a truncated hash of the account — enough to explain a rate-limit report, not enough to identify you from it. No recordings are retained.

You may link third-party services so that an agent can act on them at your instruction — pushing a repository, deploying a site, creating a payment link or sending a message. Linking is at your election and may be reversed at any time from Settings, then Connections.

• The credential is stored on your machine only and is used locally by the agent when you instruct it.
• We receive the status of the link and a running count of actions attributed to it. We do not receive the content of those actions.

The following third parties are engaged in operating Clodex. Services you elect to connect are not listed, as those remain your own accounts under your own agreements.

Anthropic, OpenAI and Google are not subprocessors of Clodex. You hold those relationships directly, under your own subscription or API key, and their traffic does not route through our infrastructure.

Meta is not listed because it is not engaged in operating Clodex. It receives the website data described in section 8 through the Meta Pixel and processes it under Meta's Business Tools Terms and its own privacy policy.

The desktop application measures how it is used. It records which parts of the application you open and how often, when a working session starts and stops, which coding agent and model you select, and counts of the actions you take. Those measurements are sent to us and are listed in section 2. This is our own software sending to our own servers: there is no third-party analytics package inside the application, no advertising identifier, and no data broker anywhere in the path. This website is different, and is described below.

It does not record what you are working on. Your prompts, your code, the contents of your files, the output of your commands, the transcripts of your agent runs, and the names of your files, projects and directories are not measured, not transmitted and not stored by us. There is no screen capture, no session recording and no keystroke logging. The line is between the shape of your use of the tool and the substance of your work, and only the first side of it reaches us.

If you would rather we did not. Usage measurement is part of how the application works and is not separately configurable; it applies for as long as you hold an account. You can ask us at any time to delete what has been recorded against your account — write to support@useclodex.com, you do not have to give a reason, and nothing you can do in Clodex changes as a result. If you would prefer that it did not continue, you can cancel your subscription at any time from your account; access ends when the period you have paid for does, and the measurement ends with it. Section 10 sets out the rights you may hold under your own law, including the right to object to processing, and those are honoured whatever this section offers. Records that are the product rather than a study of it — your plan, your trial state, whether you are signed in — continue while the account exists, because those are how your subscription works; section 2 describes them separately.

On this website we set one cookie of our own, to maintain your signed-in session. We also count page views and downloads, again using our own software on our own infrastructure, and that counting stores nothing on your device: no analytics cookie, no local storage, no advertising identifier. To count visitors rather than requests we derive a temporary identifier from your IP address and browser using a secret value that changes every day; your IP address itself is never stored beside that data, and because the secret rotates daily the identifier cannot be linked from one day to the next. We record the page viewed, the referring site (its address only, never the full link), your country, and whether you were on a phone or a computer.

We honour the Do Not Track and Global Privacy Control browser settings. With either switched on we record no page views and no downloads, the Meta Pixel described below is not loaded, and nothing at all is stored.

The Meta Pixel. This website also loads the Meta Pixel on its pages, a script provided by Meta, so that we can tell whether our advertising on Facebook and Instagram brings people here. It is not loaded at all for visitors in the European Economic Area, the United Kingdom or Switzerland: we tell where you are from the country your connection comes from, and where we cannot tell, it is not loaded. It sets a cookie named _fbp, and _fbc when you arrive from one of our Meta ads, which let Meta recognise later visits from the same browser. Each time you view a page it sends Meta the address of that page and of the page that referred you, together with what your browser sends with any request, including your IP address and details of your browser and device. We have set it to report page views only, not the buttons you select or what you type into a form, and we do not give Meta your name, your email address or anything else from your Clodex account. Meta may connect this information with a Facebook or Instagram account signed in on the same browser, and uses it under its Business Tools Terms and privacy policy, including to measure, target and deliver adverts.

We do not sell personal data. Sending website activity to Meta in this way is, under some laws, “sharing” personal information for cross-context behavioural advertising. Switching on Global Privacy Control opts you out of it on this website automatically. You can also block or delete these cookies in your browser, and opt out of interest-based advertising through Your Online Choices or the Digital Advertising Alliance.

• Account data is retained while your account exists and is deleted when you delete it.
• Usage counts are retained as a rolling history so the dashboard can display trends.
• In-application usage and website activity are retained as daily aggregates. Once aggregated they hold no direct identifier.
• Information received by Meta through the Meta Pixel is held by Meta under its own retention policies. We receive only the aggregated reports Meta provides.
• Account events, downloads and trial records are anonymised rather than erased when an account is deleted: the account reference and the email address are removed, and what remains — which build, which day, whether a trial converted — is kept so that historic totals do not change retroactively. Nothing in a row that survives identifies you.
• Rate-limiting records, including the IP address they are keyed on, expire with the window they belong to — an hour in most cases — and are swept from the database thereafter.
• Billing records are retained for the period required by tax and accounting law, typically several years.
• Dictation audio is not retained.
• Data held on your machine remains yours for as long as you keep it.

Depending on your jurisdiction you may have the right to access, correct, export or delete your personal data, to object to or restrict its processing, and to lodge a complaint with a supervisory authority. Contact us to exercise any of these and we will respond within the period prescribed by the applicable law.

We do not sell personal data. The Meta Pixel described in section 8 shares website activity with Meta for advertising measurement, which some laws treat as sharing for cross-context behavioural advertising. Switching on Global Privacy Control opts you out of it on this website, and section 8 describes the other ways to opt out.

Clodex is a professional development tool and is not directed at children. We do not knowingly collect personal data from any person under the age of 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Where this policy changes materially — for instance through the addition of a subprocessor or a new category of data — the revision date will be updated and, for significant changes, account holders will be notified by email. Continued use of Clodex after a change constitutes acceptance of the revised policy.

Privacy enquiries and data requests: support@useclodex.com.

By creating a Clodex account, installing the application or purchasing a plan, you agree to these terms. If you are agreeing on behalf of an organisation, you represent that you are authorised to bind it, and "you" refers to that organisation. If you do not agree, do not use Clodex.

Clodex is a desktop application that runs on your computer. It provides Claude Code and Codex with a visual workspace: a live preview, design tools that operate on the rendered result, and the ability to steer a run while it is in progress.

Clodex is a client, not a model. It does not host, provide or resell AI inference. Every prompt is executed by a coding-agent tool on your machine, against your own subscription with that provider.

Clodex has no function in isolation. Its use requires at least one operational coding agent: a Claude subscription with Claude Code installed and authenticated, or the equivalent for Codex, or both.

Maintaining those accounts in good standing and within their own usage limits is your responsibility. If a provider rate-limits you, alters its pricing, deprecates a model or suspends your account, Clodex will be unable to execute prompts. That is not a failure of this service and does not give rise to a refund from us.

You are responsible for the security of your account and for all activity conducted through it. You must supply a valid email address, as plan and security notices are sent to it. Notify us promptly if you believe your account has been compromised.

An account is for the use of one individual. You may install Clodex on the machines you personally use.

Clodex is paid software. No free tier is offered; an active Starter, Pro or Max plan is required to use the application. A time-limited free trial of a paid plan may be offered from time to time, on the terms set out in the Free Trial Terms, which form part of these terms — a trial converts into a paid plan and is not a free tier. Current prices are published on the pricing page and prevail over any figure quoted elsewhere.

• Plans are billed monthly or yearly at your election and renew automatically until cancelled. The yearly option is charged annually in advance at a discount to the month-to-month rate.
• Payments are processed by Stripe. We do not store your card details.
• Prices are exclusive of VAT, sales tax and equivalent charges unless otherwise stated. Where we are required to collect tax, it is added at checkout.
• A change of plan mid-period is prorated.
• You may cancel at any time and retain access until the end of the period already paid for.

Plans differ by the capabilities enabled and by your monthly dictation allowance. We do not meter your AI requests, as those are executed against your own provider subscriptions. Refunds are governed by the Refund Policy, which forms part of these terms.

You own it. Everything Clodex produces is written into a real project on your disk as ordinary source files. We claim no ownership of and no licence over your projects, your prompts or the output generated within them.

There is no proprietary runtime or lock-in layer to disentangle. If you cease paying, the code you hold remains yours and continues to function; only the workspace is withdrawn.

You should be aware that AI-generated output may not be copyrightable in every jurisdiction, and that a model may reproduce patterns resembling its training data. Reviewing what is written into your project — for correctness, licensing and security — remains your responsibility.

Clodex instructs a coding agent to read, write, delete and execute within a directory you select. Permission modes range from proposing changes to executing commands without confirmation. This capability is the purpose of the product and is genuinely hazardous if directed at the wrong location.

The same applies to connected services. If you link an account, an agent acting on your instructions may create, modify and delete resources within it. Those actions are attributable to you.

You may not use Clodex to build or operate anything unlawful; to infringe the rights of others; to produce malware, spam or material intended to defraud or harass; or to attack infrastructure you do not own. You may not attempt to circumvent plan limits or licence checks, resell access, or use the application to evade a provider's own terms or rate limits.

You must also comply with the acceptable-use policies of the AI providers whose subscriptions you operate through Clodex.

Clodex integrates with services you elect to connect. Your use of each is governed by that provider's own agreement, and their availability, pricing and behaviour are outside our control. Where an integration ceases to function because a provider has changed its interface, we will endeavour to restore it but do not warrant that we can.

Clodex checks for updates and installs them in the background, applying them when the application is next restarted. This is the mechanism by which security fixes reach you and is enabled by default. Updates may change, add or remove features.

The Clodex application, website, name and marks belong to us. Your subscription grants a personal, non-exclusive, non-transferable licence to use the application while your plan is active. You may not copy, resell, sublicense or redistribute it, nor reverse-engineer it except to the extent expressly permitted by law.

Claude and Anthropic, and Codex and OpenAI, are trademarks of their respective owners. Clodex is an independent product and is not affiliated with, endorsed by or sponsored by either.

Clodex is provided "as is". To the fullest extent permitted by law we disclaim the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the application will be uninterrupted or error-free, that it will operate with every project, or that AI-generated output will be correct, secure, complete or fit for your purpose. AI output requires review.

Nothing in this section removes rights you hold as a consumer that cannot be excluded by law.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, nor for lost profits or revenue, nor for lost or corrupted data or code — including data or code altered or deleted by an agent acting on your instructions.

Our aggregate liability for any claim relating to Clodex is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

Certain jurisdictions do not permit these limitations, in which case they apply to the extent permitted.

You may cancel or delete your account at any time. We may suspend or terminate an account that breaches these terms, that we are required by law to act upon, or that is being used in a manner endangering the service or other users. Where reasonable, we will give notice and an opportunity to remedy.

Sections 6, 11, 12, 13 and 16 survive termination.

We may revise these terms. The revision date will be updated, and for material changes account holders will be notified by email before they take effect. If you do not accept a change, cancel before it applies.

Enquiries: support@useclodex.com.

We may offer a free trial of a paid plan. Where one is offered, this document applies to it in addition to the Terms of Service, and forms part of them.

A free trial converts into a paid subscription automatically. It is not a free period that lapses into nothing when it ends. It is the opening days of a subscription that you are starting now and are not being charged for yet.

The length of a trial, the plan it applies to and the date it ends are stated on the page where you claim it. Those stated details prevail over the general description here.

• A payment method is required up front. You provide a card when you claim the trial. Stripe authorises that card and charges you nothing on the day you claim it.
• The trial currently runs for three days from the moment you confirm it, and is offered on the Pro plan.
• The date it ends is shown to you before you confirm, on the plan card, in the sign-up flow and again at checkout. It is calculated from the moment you confirm, not from when you first visited.
• You choose monthly or yearly billing when you claim the trial. That choice determines what you are charged when it converts.

At the end of the trial period your card is charged automatically, without further action by you, at the price and billing period you selected when you claimed it. The subscription then renews under section 5 of the Terms like any other plan.

The amount charged is the price shown to you at checkout. If prices change during your trial, you are charged the price you were shown, not the new one.

You may cancel at any point during the trial and you will not be charged. Cancel from Billing in the application or on the web dashboard. No email is required and no retention process is imposed.

Cancelling during a trial ends the subscription when the trial period ends. You keep access for the days you have left rather than losing them at the moment you cancel.

One trial per customer. Eligibility is determined from our payment records at the moment you claim it. If you have held a Clodex subscription before, whether trialled, paid, lapsed or cancelled, you are not eligible.

We may decline or revoke a trial where we reasonably believe it is being used to obtain repeated free access, including through multiple accounts or addresses.

We may change or withdraw a trial offer at any time. A change takes effect for trials claimed after it is made and does not alter a trial already running. The terms that applied when you claimed yours continue to apply to it.

If payment fails when the trial converts, we may suspend access under section 14 of the Terms until the account is settled.

Charges taken after a trial has converted are governed by the Refund Policy.

Nothing in this document limits any statutory cancellation or refund right you have as a consumer.

You may cancel at any time from Billing within the application or on the web dashboard. No email is required and no retention process is imposed.

Cancellation prevents the next renewal. It does not terminate access immediately: you retain full access until the end of the period already paid for, whether monthly or yearly, after which the plan lapses.

Refunds are issued where a charge was mistaken or where the fault is ours. They are not offered as a trial period.

• A charge you did not intend — a duplicate, a plan already cancelled, or a renewal following a failed cancellation — refunded in full whenever identified.
• A fault attributable to us that prevents use of the application for a meaningful period and that we are unable to remedy — refunded proportionally, or in full where severe.

Refunds are returned to the original payment method through Stripe and typically appear within five to ten business days, depending on your bank.

Stated plainly, so that there are no surprises.

• Change of mind. A subscription no longer wanted, or one that did not suit, is cancelled rather than refunded. There is no trial window and no discretionary period after purchase.
• Partly used periods. Cancellation mid-period ends the renewal rather than refunding the remainder; access continues to the end of the period paid for.
• Costs incurred with your AI provider. Clodex operates against your own Claude and Codex subscriptions and we never receive that money. If a run consumed more of your provider quota than anticipated, that is a matter between you and them.
• Provider-side interruptions. Where Anthropic or OpenAI rate-limit you, alter pricing, retire a model or suspend your account, Clodex cannot execute prompts, but this is not a failure of this service.
• Dissatisfaction with generated output. AI output requires review. Code that proved incorrect, or a run that went somewhere unintended, is not a product defect.
• Accounts terminated for breach of the Terms of Service.

Where consumer law in your country grants you a right this policy does not, that right applies regardless of what is written here. See Statutory Rights below.

Nothing in this policy limits rights you hold under consumer law. If you are located in the United Kingdom or the European Union you have a statutory right to withdraw from a distance contract within 14 days. That right is not displaced by anything in this policy. Where it applies to you, it is honoured in full: write to us within the period and it will be given effect, whatever section 3 says.

Upgrades and downgrades are prorated by Stripe on either billing cadence. An upgrade takes effect immediately and you are charged the difference for the remainder of the period. A downgrade takes effect at the next renewal, so the higher plan's limits are retained until then.

The application ceases to unlock when the paid period ends. Nothing else is affected.

• Your projects and code are ordinary files on your disk. They remain where they are and continue to function.
• Your connected services remain yours; they were your accounts throughout and their credentials never left your machine.
• Your AI subscriptions are unaffected, Clodex having never been party to them.
• Your Clodex account is retained so that you may resubscribe without repeating setup. On request we will delete it outright.

There is nothing to export, because nothing was locked in.

Write to support@useclodex.com from the address associated with the account, indicating approximately when you were charged and the reason for the request. Requests falling within the circumstances set out in section 2 are actioned without argument.

There is one address, read by the people who build Clodex. No ticket portal and no chatbot sits in front of it.

support@useclodex.com

Something is broken

Bugs, crashes, or an agent behaving unexpectedly. See reporting a problem for what to include so that we can act on it immediately.

Billing and refunds

Charges, plan changes and cancellations. Write from the address on the account; see billing enquiries.

Privacy and data requests

Access, correction, export or deletion. The Privacy Policy sets out what we hold.

Security disclosure

Vulnerability reports should be made privately; see security disclosure.

Feature requests

Genuinely read. If something about the workspace is fighting you, that is the most useful message you can send.

A useful report is one we can reproduce. The more of the following you can supply, the sooner it is resolved.

• Application version, shown beside "Clodex" in the title bar and in Settings.
• Operating system and version, for example Windows 11 or macOS 15.
• Which agent was running — Claude Code or Codex — and the model and permission mode if known.
• What you did, what you expected and what occurred instead. A screenshot or short screen recording is worth several paragraphs.
• Whether it reproduces — every time, intermittently, or once.

Clodex writes several diagnostic files into its application-data directory. Attaching them to a report usually saves a round trip.

Directory location

• Windows — %APPDATA%\clodexide, which may be pasted into the Explorer address bar.
• macOS — ~/Library/Application Support/clodexide

The same directory holds clodex-settings.json and clodex-usage.json. Do not send us the settings file: it contains your API keys, and we never require it.

Most billing changes may be made without contacting us, from Billing within the application or on the web dashboard: changing plan, switching between monthly and yearly, updating a card, or cancelling.

Write to us for anything further — a refund request, an unrecognised charge, an invoice required by your accounts department, or a VAT number that must appear on receipts. Write from the address on the account and indicate approximately when you were charged. What we do and do not refund is set out in the Refund Policy.

Write to support@useclodex.com with sufficient detail to reproduce the issue. Please report privately and allow a reasonable opportunity to remedy the matter before publication.

We will not pursue legal action in respect of good-faith research that remains within your own account and data, avoids privacy violations and service degradation, and does not access the information of others. The security page sets out how credentials are handled and which risks are inherent in operating an agent.

Clodex operates on top of tools you own, so certain problems must be resolved upstream. We are glad to help identify which is which, but the following should be directed to the provider concerned.

Clodex is a small operation. Replies come from someone who works on the product rather than from a script, and everything sent is read.